Safe by Design Beta
Help when you need it. Both ways.
Usernames until it’s a deal. Payments through Sublet Buddy, never cash apps. And if something goes wrong, a real person helps you sort it out.
- 1
Ask for Help
In your chat, tap “Something wrong? Get help.” Tell us what happened. Renters and listers can both ask, and either side can ask to cancel.
- 2
A Person Reviews It
Someone at Sublet Buddy reads every request and updates you both in the same chat. Nothing changes while we look.
- 3
We Cancel and Refund, If It’s Right
If we cancel, we refund what you paid that hasn’t gone to the lister yet, stop any future rent, and take the deal off the place.
Renters
Ask before move-in if the place isn’t what was promised, the lister goes quiet, or anything feels off. Never pay anyone outside Sublet Buddy.
Listers
Ask if a renter backs out or plans change. Before anyone moves in, get your landlord’s written approval.
Buyer Protection is in beta. We review each request case by case. It is not insurance and not a guarantee of a refund. Money that has already been paid out to a lister may not be refundable through us. Either person can still cancel a deal in the chat on their own until the day before move-in, and the $5 goes back automatically.
Questions? Email support@subletbuddy.com.